Process Management & Quality Assurance

ProSys applies a gap and risk management analysis process to the review, defect identification and control implementation services.

Define Customer Need

In this phase the goals relating to the project are defined. ProSys primary activities concentrate on defining customers and their requirements. Identify opportunities for improvement. The goals, benefits, team and problem solving statements are developed.

            Clarify customer requirements and expectations via scope of work or master agreements.

            Identify roles and responsibilities of primary stakeholders.

            Examine appropriate vendor policies, procedures and agreements.

            Investigate current and technology solutions and their use.

            Assess current internal and vendor related audit procedures.

            Scope of project, current and future state.


Measure current process metrics

In this phase ProSys will measure the performance level of the process and also identify any potential problems. Data is collected and the defects, relationships, opportunities are defined in detail.

            Review business process including inputs/outputs to identify need for regulatory compliance requirements.

            Collecting relevant data by planning and executing data collection plan.

            Measure the performance of the current quality assurance process and the key metrics.

            Quantify the reliability and validity of the key metrics.

            Identify the baseline for compliance improvement

            Measuring the progress and ultimate success.


Analyze data for cause and effect relationships

Here the root cause of the defects is thoroughly analyzed & determined. The objectives for Performance is set and the causes of variations are defined.

            Analyze the data to determine the cause and effect relationships.

            Determine what the relationships are, and attempt to ensure that all factors have been considered.

            Identify value/non-value added process steps.

            Analyze the current process performance and identifying the opportunities for the improvement.

            Determine the source of failure and resources required for improvement.


Improve the process by eliminating the defects in a project. 

This phase focuses on fully understanding the top causes identified in the Analyze phase, with the intent of either controlling or eliminating those causes to achieve breakthrough performance.

            Tests are conducted potential solutions are developed and causes of failure are identified.

            Initial corrections relating to developing of potential solutions are carried out.

            Update the process by designing solutions using technology and performing required activities.

            Reintegrating the business projects and implementing the designed plan.

            Assess operating tolerances and potential Failure Modes of Potential Solutions.

            Validate prospective solutions by pilot studies.


Control future process performance

In this phase, future performance levels are controlled. Here a proper monitoring and control systems are developed. Standards are defined; procedures, statistical control processes & capabilities of the process are developed & effectively implemented.

            Control the various factors like risk, quality, scope, and schedule.

            Design plan to ensure that no deviations from target result in defects and that they are corrected beforehand.

            Implement cost saving techniques, enable profit growth, finalize documents and close the project.

            Maintaining the progress made and ensuring that business goals are being met.

            Monitoring the process continuously by setting the control mechanisms.